History: Turn of 21st Century

• ILL growth rates diverging in research libraries as of 1998 (some slowing, some speeding)

• Shifting tools lead to tweaking routing preferences, payment systems, local ordering

• The Amazon effect: why ILL at all?

• More licensing, less book buying

• Serial holdings records very costly to keep up to date in all utilities

• Techno-divide: if you’re un-fax-able, you’ll probably pass on Ariel too (this happens a lot)

• Jackson ME. ARL Bimonthly Report 211. Via web, 2000