Milestones: ISO ILL Specs (1998)

• So many patrons, so many peers, so many utilities: ISO compatibility allows tool freedom

• DOCLINE, OCLC, RLIN now all compliant

• New ILL management toolkits simplify ordering, borrowing, lending between all utilities, Ariel, web delivery, payments, copyright, invoicing, reporting

• Benefits: user-initiated ordering, unaided by staff into routing utility, back out from lender direct to user via web, tools replaceable